RHEMA UWANNAH

Managed comprehensive administrative and content operations, enhancing client satisfaction and optimizing digital engagement for two organizations.

• Streamlined email correspondence by managing 50+ daily emails, significantly improving response times and elevating client satisfaction scores.
• Spearheaded content creation and optimized social media marketing strategies, achieving a 50% increase in audience engagement across platforms.
• Coordinated complex travel logistics for executives and clients, managing flight, accommodation, and detailed itinerary planning to ensure seamless business trips.
• Developed and presented comprehensive KPI reports, marketing performance summaries, and audience trend analyses, providing actionable insights for strategic decision-making.
• Orchestrated appointment scheduling, meeting coordination, and robust project tracking, ensuring efficient workflows and timely project delivery.
• Managed end-to-end financial documentation, including invoicing and expense tracking, utilizing QuickBooks to maintain accurate and compliant records.

Provided exceptional customer service and client management, resolving inquiries and converting prospects into loyal clients to ensure high satisfaction.

• Provided prompt and professional multi-channel support (phone, email, chat), consistently achieving high customer satisfaction rates through effective issue resolution.
• Executed successful cold calling campaigns, converting prospects into loyal, long-term clients through persuasive communication and relationship building.
• Maintained meticulous records of customer interactions and resolutions within CRM systems, ensuring data accuracy for improved service delivery.
• Contributed to the development of performance reports, identifying key trends and recommending operational improvements that enhanced customer service efficiency.

Directed project follow-up and coordination, ensuring timely completion, quality adherence, and effective cross-departmental collaboration.

• Monitored and managed project timelines and progress, consistently ensuring timely completion and adherence to established quality standards.
• Facilitated seamless collaboration across cross-departmental teams, proactively resolving challenges to maintain project momentum and achieve objectives.
• Orchestrated and documented key meetings, preparing detailed agendas and compiling comprehensive follow-up reports to ensure clear communication and accountability.

Managed comprehensive daily administrative operations, significantly enhancing efficiency and productivity within an educational environment.

• Managed all daily administrative operations, implementing streamlined processes that enhanced overall school efficiency and productivity.
• Achieved a 40% increase in student enrollment by developing and executing targeted outreach and marketing strategies.
• Maintained accurate and updated student records and databases, while adeptly managing inquiries from parents and guardians to ensure effective communication.